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1. What is the Low Income Household Water Assistance Program (LIHWAP)?

The Low Income Household Water Assistance Program (LIHWAP) is a federally-funded program that provides emergency assistance to low-income households, particularly those with the lowest incomes, that pay a high proportion of household income for drinking water and wastewater services. LIHWAP is a temporary emergency program that helps eligible households afford water and wastewater services.  Payments are made directly to the household’s utility company.  

2. How do I qualify?

 To be eligible for LIHWAP, a household must have at least one U.S. citizen or eligible non-citizen and: 

• Have income equal to or less than 150% of the federal poverty level
• Have household services that are disconnected, in jeopardy of disconnection or have a current outstanding bill
• Be responsible for the water bill

Households can apply through September 30, 2023 or until funds run out.

3. How do I apply for LIHWAP?

• Online at the ePass website
• Phone by calling 910-798-3500, Option 4
• Print and mail the application (English & Spanish) to 1650 Greenfield Street, Wilmington, NC  28401
• Print and fax the application (English & Spanish) to 910-798-7824
• In person at 1650 Greenfield Street, Wilmington, NC  28401
• Applications may be mailed upon request

4. If eligible, when will I receive a payment?

If eligible, the vendor that provides your water provider will receive a payment in 6-8 weeks from the time your application was approved.