Office of Strategy

Welcome to the Office of Strategy - Innovation - Improvement - Policy

The Office of Strategy ensures New Hanover County continues to provide better, faster, and leaner services to county citizens by:

  • formulating and measuring the results of strategic initiatives to provide new and improved programs and services, with a focus on the customer experience
  • consulting with county departments to continuously improve policies and procedures to deliver quality service at the right time
  • developing and implementing policies to align county programs and services with strategic priorities
Office of Strategy: 230 Government Center Drive, Suite 191 • Wilmington, NC 28403 • Phone 910-798-7184 • Fax 910-798-7277