Office of Strategy

Welcome to the Office of Strategy - Innovation - Improvement - Policy

The Office of Strategy ensures New Hanover County continues to provide better, faster, and leaner services to county citizens by:

  • formulating and measuring the results of strategic initiatives to provide new and improved programs and services, with a focus on the customer experience
  • consulting with county departments to continuously improve policies and procedures to deliver quality service at the right time
  • developing and implementing policies to align county programs and services with strategic priorities

New Hanover County’s budget is now managed through the Finance Department. More information can be found at

Office of Strategy: 230 Government Center Drive, Suite 191 • Wilmington, NC 28403 • Phone 910-798-7184 • Fax 910-798-7277