Accommodations for Disabilities and Language Needs

New Hanover County is committed to ensure all customers can participate equally in the county’s programs, services, and activities, including those with limited or no English proficiency and those who are deaf or heard of hearing. The county has employees who are interpreters, and also utilizes a language interpretation service for 240 languages that includes video interpretation for access to sign language.

Aids and Services

In addition, upon request, the county can provide appropriate aids and services, including qualified sign language interpreters for meetings, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, vision disabilities, or language needs.

The county will not place a cost or surcharge on a particular individual with a disability or language needs or any group of individuals with disabilities or language needs to cover the cost of providing auxiliary aids/services or reasonable modifications of policy.

Meetings and Activities

  • For Board of Commissioners meeting accessibility, the requesting party should contact the Clerk to the Board
  • For building access and seating/other room configuration, contact Facilities Management
  • For signage, interpretation or translation services, contact the specific department sponsoring/hosting the event, as soon as possible but no later than 48 hours before the scheduled event

The county will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all county programs, services, and activities.

For more information, contact the county’s ADA compliance officer Franklin Juarez at 910-798-7037.


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