Customer Online Access Services Tool

New Hanover County and the City of Wilmington have partnered to develop a new permitting software system called COAST (Customer Online Application & Services Tool). This new tool provides customers with better access to information so you can see exactly where permits are in the process, offers improved reporting capabilities, allows for easy online fee payments, and creates a more streamlined process across all development applications and permits in the county. COAST is mobile friendly and will be a time saver for you and your development teams.

New Hanover County began the process over two years ago to create a sustainable software for the building community. Through research and feedback from the local development community, COAST was created as a tool to make doing business with the county much easier.

The first phase of the system, launching on February 4, includes all commercial and residential building processes, trade permits, new commercial and residential site processes, rezoning and subdivision permits and appeals, and engineering processes for New Hanover County. The system will also incorporate Cape Fear Public Utility Authority, City of Wilmington Zoning, and City Fire in the review steps. Standalone city processes are expected to be implemented within the next year.

For questions about COAST, please email coast@nhcgov.com or call us at 910-798-7308. Please do not submit applications or plans to this email address. Please go to our COAST Portal at nhcgov.com/COAST or apply in person.

Yes, COAST is a completely separate system from the county’s previous development services software, so all customers will need to create a new profile and username in COAST. For video instructions for creating a COAST account click on the following link and select the COAST Help Videos tab:
https://www.nhcgov.com/coast

A detailed video tutorial for submitting a permit in COAST can be found at the following link under the COAST Help Videos option:
https://www.nhcgov.com/coast

 

Permits issued for an address can be found by using the search feature in COAST.  Please note, you do not have to be registered or logged in to use this feature.

A detailed video tutorial for requesting an inspection  in COAST can be found at the following link under the COAST Help Videos option:
https://www.nhcgov.com/coast

 

For help accessing or using COAST, email New Hanover County Building Safety at coast@nhcgov.com or call 910-798-7308

Address: 230 Government Center Drive, Suite 170
Wilmington, NC 28403
Phone Number: 910-798-7308 Fax: 910-798-7811
Hours: Monday-Friday, 8 a.m.-5 p.m.
Website: https://buildingsafety.nhcgov.com

 

Beginning June 1, Building Safety staff will provide one-on-one customized training on the various contact types used for COAST accounts. The customized one-hour training will help customers set their preferred contact types, manage their accounts, and better understand their COAST accounts and the access they have.

The training is available to all customers by emailing coast@nhcgov.com.

A Building Safety representative will coordinate a training time with you, which will be offered during the county’s business hours.

To learn more, email or call Building Safety at (910) 798-7308 .

Most development applications processed by the NHC Department of Planning and Land Use ask the applicant to fill out a supplemental application form specific to the requested application type.  These supplemental forms help ensure an efficient review process by providing relevant information about the request.  The supplemental forms for specific application types can be found online at the COAST’s Help Page or at the NHC Department of Planning and Land Use website.

 

One of the many benefits of applying through COAST is the capability of having plans reviewed digitally (eReview).  Plans submitted in the “Files for Review” step are automatically set up for eReview, while plans submitted in the “Supporting Docs” step are not. Please note that the eReview/”Files for Review” step is optional and can be skipped by the applicant by moving forward to the next submittal step.

 

eReview is a digital, paperless review of plans.  eReview allows for the plan reviewers to add comments and mark-ups directly to the digital plan files. eReview also facilitates many reviews by allowing multiple agencies to review and mark-up the same digital plan file.  After the review, applicants are able to view the marked-up plans on COAST.

 

Yes! The location of a property can also be entered by adding the Parcel ID number.  After selecting on the “Add Location” link, simply click “Parcel” to be able to enter the Parcel ID number.

 

 

 

Address: 230 Government Center Drive, Suite 110
Wilmington, NC 28403
Phone: 910-798-7165 Fax: 910-798-7053
Hours: Monday-Friday, 8 a.m.-5 p.m.
Website: https://planning.nhcgov.com

 

 

 

A Land Disturbance Permit is required when:

  • More than one acre is to be disturbed.
  • A permit has previously been issued on the property or project and additional land disturbance activities are planned.
  • A parcel or project is less than one acre but is part of a larger project (i.e. common plan of development).

A Stormwater Permit is required when:

  • There will be an accumulation of 10,000 square feet or more of impervious surface area on a parcel.
  • A site with an existing Stormwater Permit is to be redeveloped or expanded.

 

Yes, unless it is a city or county-owned project.

New Hanover County cannot issue permits to entities who have powers of eminent domain (the right to condemn property), or to projects that use local, state, or federal funds. These projects are permitted through the North Carolina Department of Environmental Quality (DEQ). They can be reached at 910-796-7215.

 

Residential Subdivision

  • Review Fee: $200 paid at time of application.
  • Land Disturbance Fee: $300 per acre disturbed, paid at the time of plat recordation.
  • Modifications: $200
  • Transfer of Ownership: $200

All lots must be in the limits of disturbance and have erosion control measures.

Commercial Development

  • Review Fee: $200, paid at time of application.
  • Land Disturbance Fee: $300 per acre disturbed, paid at the time of Certificate of Occupancy.
  • Modifications: $200
  • Transfer of Ownership: $200

Other

  • Review Fee: $200, paid at the time of application.
  • Land Disturbance Fee: $300 per acre disturbed, paid at time of application.
  • Modifications: $200
  • Transfer of Ownership: $200

A Land Disturbance Permit is valid while the site is active or for a period of one year if no land disturbing activity is undertaken.

A Stormwater Permit, issued by New Hanover County, does not expire.

Address: 230 Government Center Drive, Suite 160
Wilmington, NC 28403
Phone: 910-798-7139 Fax: 910-798-7051
Hours: Monday-Friday, 8 a.m.-5 p.m.
Website: https://engineering.nhcgov.com

 

 

You are not required to get a permit to construct an irrigation well for single family residential use, however, state regulations require that all wells be located and constructed so as to protect our groundwater resources.

 

No, however, an Environmental Health Specialist must have access and clearance enough to determine (be able to see) the location of property lines, and the proposed structure(s) and driveway in relation to property lines.

 

This is a two (2) step process because often before buying property, individuals want to ascertain that construction and use of a septic system can be permitted on the property.  First, application is made to Public Health to conduct a site/soil evaluation of the property with at least some general idea of what the buyer or property owner plans to construct.  If something other than a single family residence is proposed, then Public Health will need to know more details in order to estimate the daily amount of waste water a septic system must have capacity to support.  After analysis of the available space and soil characteristics, a general determination can be made with this information as to whether or not an Improvement Permit (1st step) can be issued specific to this parcel of land.  The second (2nd) step, securing an Authorization to Construct can proceed when the owner can provide a detailed site plan and specifics as to how the proposed structure(s) will be used.  Normally, an Improvement Permit and Construction Authorization specific to a parcel of land states the expiration as five (5) years from the date of issue.

Environmental Health Specialists who have many years of experience working with food safety regulations are assigned the task of reviewing restaurant kitchen plans before the project is released for issue of building permits.  THE REASON:  we can better help business owners set themselves up for success if we work together on paper ahead of brick and mortar activities.

Yes, provided it is a laboratory certified to perform and report the results of bacterial examination of water.  Also, trained laboratory personnel must actually go out to the home site, collect the sample for analysis and report laboratory test results as negative for bacterial contamination.  While a CO can be released before results are known, Public Health will also collect samples and send them to the State Laboratory of Public Health for analysis of nitrates and inorganic constituents.  Because high levels of nitrates can pose significant health risks for certain populations, it is good practice to wait for these results before using well water to make food or formula for infants and children.

 

Address: 230 Government Center Drive, Suite 140
Wilmington, NC 28403
Phone: 910-798-6667 Fax: 910-798-7815
Hours: Monday-Friday, 7:30 a.m.-4:30 p.m.
Website: https://health.nhcgov.com/

 

 

A construction related fire protection permit is required for all of the following: 

[A] 105.7 Required construction permits. The fire code official is authorized to issue construction permits for work as set forth in Sections 105.7.1 through 105.7.18. See the North Carolina Administrative Code and Policies and applicable North Carolina General Statutes for general information concerning

construction permits.

[A] 105.7.1 Automatic fire-extinguishing systems. A construction permit is required for installation of or modification to an automatic fire-extinguishing system. Maintenance performed in accordance with this code is not considered to be a modification and does not require a permit.

[A] 105.7.2 Battery systems. A permit is required to install stationary storage battery systems having a liquid capacity of more than 50 gallons (189 L).

[A] 105.7.3 Compressed gases. Where the compressed gases in use or storage exceed the amounts listed in Table 105.6.9, a construction permit is required to install, repair damage to, abandon, remove, place temporarily out of service, or close or substantially modify a compressed gas system. Exception: Routine maintenance.

[A] 105.7.4 Cryogenic fluids. A construction permit is required for installation of or alteration to outdoor stationary cryogenic fluid storage systems where the system capacity exceeds the amounts listed in Table 105.6.11. Maintenance performed in accordance with this code is not considered to be an alteration and does not require a construction permit.

[A] 105.7.5 Emergency responder radio coverage system. A construction permit is required for installation of or modification to emergency responder radio coverage systems and related equipment. Maintenance performed in accordance with this code is not considered to be a modification

and does not require a construction permit.

[A] 105.7.6 Fire alarm and detection systems and related equipment. A construction permit is required for installation of or modification to fire alarm and detection systems and related equipment. Maintenance performed in accordance with this code is not considered to be a modification and does not require a construction permit.

[A] 105.7.7 Fire pumps and related equipment. A construction permit is required for installation of or modification to fire pumps and related fuel tanks, jockey pumps, controllers and generators. Maintenance performed in accordance with this code is not considered to be a modification and does not require a construction permit.

[A] 105.7.8 Flammable and combustible liquids. A construction permit is required:

  1. To install, repair or modify a pipeline for the transportation of flammable or combustible liquids.
  2. To install, construct or alter tank vehicles, equipment, tanks, plants, terminals, wells, fuel-dispensing

stations, refineries, distilleries and similar facilities where flammable and combustible liquids are produced, processed, transported, stored, dispensed or used. Maintenance performed in accordance with

this code is not considered an installation, construction or alteration and does not require a permit.

  1. To install, alter, remove, abandon or otherwise dispose of a flammable or combustible liquid tank.

[A] 105.7.9 Gates and barricades across fire apparatus access roads. A construction permit is required for the installation of or modification to a gate or barricade across a fire apparatus access road.

[A] 105.7.10 Hazardous materials. A construction permit is required to install, repair damage to, abandon, remove, place temporarily out of service, or close or substantially modify a storage facility or other area regulated by Chapter 50 where the hazardous materials in use or storage exceed the amounts listed in Table 105.6.21. Exception: Routine maintenance.

[A] 105.7.11 Industrial ovens. A construction permit is required for installation of industrial ovens covered by Chapter 30. Exception: Routine maintenance.

[A] 105.7.12 LP-gas. A construction permit for installation of or modification to an LP-gas system may be

required and approved by the North Carolina Department of Agriculture and Consumer Services. Maintenance performed in accordance with this code is not considered to be a modification and does not require a permit.

[A] 105.7.13 Private fire hydrants. A construction permit is required for the installation or modification of private fire hydrants. Maintenance performed in accordance with this code is not considered to be a modification and does not require a permit.

[A] 105.7.14 Smoke control or smoke exhaust systems. Construction permits are required for installation of or alteration to smoke control or smoke exhaust systems. Maintenance performed in accordance with this code is not considered to be an alteration and does not require a permit.

[A] 105.7.15 Solar photovoltaic power systems. A construction permit is required to install or modify solar photovoltaic power systems. Maintenance performed in accordance with this code is not considered to be a modification and does not require a permit.

[A] 105.7.16 Spraying or dipping. A construction permit is required to install or modify a spray room, dip tank or booth. Maintenance performed in accordance with this code is not considered to be a modification and does not require a permit.

[A] 105.7.17 Standpipe systems. A construction permit is required for the installation, modification or removal from service of a standpipe system. Maintenance performed in accordance with this code is not considered to be a modification and does not require a permit.

[A] 105.7.18 Temporary membrane structures and tents. A construction permit is required to erect an air-supported temporary membrane structure, a temporary stage canopy or a tent having an area in excess of 800 square feet (74 m2). Exceptions:

  1. Tents used exclusively for recreational camping purposes.
  2. Funeral tents and curtains, or extensions attached thereto, when used for funeral services.
  3. Tents and awnings open on all sides, which comply with all of the following:

3.1. Individual tents shall have a maximum size of 1800 square feet (167 m2).

3.2. The aggregate area of multiple tents placed side by side without a fire break clearance of not less than 12 feet (3658mm) shall not exceed 1800 square feet (167 m2) total.

3.3. A minimum clearance of 12 feet (3658 mm) to structures and other tents shall be

maintained.

(2018 NC Fire Code)

No, only fire alarm systems that monitor a fire sprinkler or other automatic fire extinguishing system are required to be UL Certified. A UL certificate must be displayed adjacent to the Fire Alarm Control Panel.

Knox boxes are required to be installed at the main entrance and any other location as required by the Fire Code Official when the building has a fire alarm system and automatic fire sprinkler system. Knox boxes can be utilized for other commercial buildings, contact the Fire Code Official for more information.

3a) How do I order a Knox box? Orders are placed online using the building address at https://www.knoxbox.com/store/departmentSearch.cfm

Address: 230 Government Center Drive, Suite 130
Wilmington, NC 28403
Non-emergency phone: 910-798-7420
Fax: 910-798-7052
Office Hours: Monday-Friday, 8 a.m.-5 p.m.
Website: https://firerescue.nhcgov.com

 

General

NHC Building Safety

NHC Environmental Health

NHC Fire Services

NHC Planning & Land Use

  • Conditional Use District

    Supplemental form required for the application to amend the Official Zoning Map of New Hanover County to establish a conditional use zoning district.

  • Special Use Permit - Standard

    Supplemental form required for the application to a special use permit.

  • Map Amendment

    Supplemental form required for the application to amend the Official Zoning Map of New Hanover County.

  • Conditional Zoning District

    Supplemental form required for the application to amend the Official Zoning Map of New Hanover County to establish a conditional zoning district.

  • Appeal

    Supplemental form required for the application to appeal any decision or interpretation made by a County official to determine if the decision or interpretation complies with the County’s development ordinances administered by the Department of Planning and Land Use.

  • Subdivision Appeal

    Supplemental form required for the application to appeal any decision or interpretation made by a County official to determine if the decision or interpretation complies with the County’s development ordinances administered by the Department of Planning and Land Use.

  • Future Land Use Plan Map (FLUM) Amendment

    Supplemental form required for the application to amend the official Land Use Plan Map for New Hanover County.

  • Text Amendment

    Supplemental form required for the application to amend certain development ordinances administered by the New Hanover County Department of Planning & Land Use.

  • CAMA Minor

    Supplemental form required for the application to a CAMA Minor Permit. Includes applications for CAMA exemptions.

  • Group Home Special Exception

    Supplemental form required for the application to a special exception to the zoning standards for group homes to allow for reasonable accommodation under the Federal Fair Housing Act.

  • Variance

    Supplemental form required for the application to seek hardship relief from the dimensional, numerical, and flood damage prevention standards from the development ordinances administered by the New Hanover County Department of Planning & Land Use.

  • Conventional Subdivision & Checklist

    Supplemental form & checklist required with the application to a Preliminary Plan.

  • Performance Residential Development & Checklist

    Supplemental form & checklist required with the application to a Preliminary Plan.

  • Final Plat

    Supplemental form & checklist required with the application to a Final Plat.

  • Minor Subdivision

    Supplemental form & checklist required with the application to a Minor subdivision.

  • Letter of Credit (for bonding purposes)

    Optional Supplemental form submitted with the application to a Final Plat.

  • Homeowner Covenant form

    Optional Supplemental form submitted with the application to a Final Plat.