New Hanover County Emergency Management is responsible for ensuring protective actions for the public through a uniform and organized effort to mitigate, prepare for, respond to, and recover from natural and technological emergencies (such as hurricanes, tornadoes, ice or snow storms or nuclear disasters). This includes the traditional emergency management functions, including the management of the New Hanover County Emergency Operations Center; coordination with emergency response agencies, municipalities and private sector agencies; and coordination of emergency communications, which includes the 9-1-1 telephone service.
New Hanover County Public Safety Communications Center, also known as the New Hanover County 911 Center, operates 24 hours a day seven days a week and is responsible for answering all 911 and non-emergency calls for the citizens of New Hanover County, North Carolina. Communications Center personnel dispatch Law Enforcement, Fire, and Emergency Medical Services for the City of Wilmington, Carolina Beach, Kure Beach, Wrightsville Beach, and University of North Carolina at Wilmington.
Both the Department of Emergency Management and the Public Safety Communications Center are committed to providing the citizens, visitors and tourists of New Hanover County with the fastest and most efficient response during emergency situations.