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New Hanover County Information Technology Department |
Issued: 03/13/02 |
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Policy Number: 1-05 |
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Subject: Operating Procedure Guidelines |
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PURPOSE AND SCOPE:
The purpose of this policy is to establish the guidelines to be used by the IT Staff in developing the Operating Procedures and other documentation required to conduct daily operations. Each Division of the IT Department will maintain its own Library for this documentation.
CHANGE SUMMARY:
None. This is the Original Policy
POLICY:
Operating Procedures describe the steps that the IT Staff should follow in order to conduct daily operations. One or more Operating Procedures along with other supporting documentation may be needed to describe the tasks necessary to implement an IT Policy.
Each manager is responsible for reviewing the IT Guiding Principles as well as the IT Policies and developing appropriate Operating Procedures to comply with these documents.
Each IT Staff member is required to be familiar with, and comply with, the IT Guiding Principles, the IT Policies, as well as the Procedures and other documentation maintained in their Division Library.
PROCEDURE:
In general, Procedures are written in direct support of one or more IT Policies; however, Procedures can also be useful to document other aspects of daily operations in a Division. These Procedures and other documentation will be maintained in a Library at the Division level. The general structure of the IT Documentation System is contained in The Guiding Principles, Section 9.
Whenever possible, the Procedure(s) required by an IT Policy should be included within the Procedures section of the Policy. However, if the Procedures are lengthy or numerous, then they should be referenced as separate documents by hyperlinks. Also, if the Procedure contains steps that are updated or changed frequently, then the Procedure should again be maintained as a separate document. The intent is to avoid frequent changes to Policy documents and to keep them short, no longer than two or three pages.
Procedures can be maintained either online or in hard copy as appropriate. Of course, all procedures needed to recover from system failures should always be maintained in hard copy form.
OTHER INFORMATION:
REFERENCES:
CHANGE HISTORY:
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Date |
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Comments |
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A |
03/13/02 |
DB |
Original Document |