**please refer to individual division FAQs for more specific questions**
Where are you located?
The main facility of the NHCHD is located at 2029 South 17th Street, Wilmington NC 28401, on the same campus as the New Hanover Regional Medical Center.
Directions to Health Department from I-40?
If you are heading south on I-40 into Wilmington, you will need to exit onto Market Street (Rte 17 South) toward the downtown area. Proceed on Market and make a left on 16th Street. Make a left on Savannah Court (16th and 17th Streets merge at this intersection), and make the first right. Make the first right into the NHCHD parking lot.
Directions to the Health Department from Hwy 74/76?
Cross the Cape Fear Memorial Bridge into Wilmington and go straight. This will become Dawson Street. Make a right on 16th Street. Make a left on Savannah Court (16th and 17th Streets merge at this intersection), and make the first right. Make the first right into the NHCHD parking lot.
Who is the Health Director?
David E. Rice, MPH, MA,
NHCHD-HealthDirector
How do I make an appointment at the Health Department? Please call (910) 798-6500 to schedule appointments for Clinic or WIC services. Appointment phone lines open at 7:30 AM (Monday - Friday).
BOARD OF HEALTH
Who serves on the Board of Health?
Please visit this page:
NHCBH-Members
When does the Board meet and where?
Please visit this page:
NHCBH-Meetings
How are Board members selected?
Please visit this page:
NHCBH-Bylaws.asp
Who may attend a Board of Health meeting?
Meetings are open to the public.
VITAL RECORDS
Where can I obtain a certified copy of a Birth/Death Certificate?
The Health Director appoints Deputy Registrars to process birth and death certificates that occur in New Hanover County. The hospital is responsible for filing birth certificates and funeral directors are responsible for filing death certificates with local Deputy Registrars. Certified copies of birth and death certificates are available at the New Hanover County Register of Deeds or from the North Carolina Office of Vital Records. Fees are charged for certified copies.
BILLING
How much will my visit cost?
Family Planning, Child Health Physicals, Neurology Clinic, Nutrition Counseling (non-WIC, non-Maternal Health), and Psycho-social Counseling fees are assessed on a sliding fee scale based on the number living in the household and household income. Testing for sexually transmitted diseases is provided free of charge. Please go to Fees_for_PatientServices and/or the New Hanover County Fee Policy links for fee information.
Will you bill my insurance?
New Hanover County Health Department will file your private insurance; however, we are not an in-network provider for any insurance company at this time. If your insurance requires you to go to an in-network provider, your insurance will deny the claim. If the claim is denied, you will be responsible for any patient fees assessed according to the New Hanover County Fee Policy. Flat fee services will not be billed to insurance with the exception of Blue Cross Blue Shield plans.
How much do you charge for vaccines?
Vaccines provided for children (normal childhood immunizations) and adults (Td boosters and others if criteria is met) by the State Immunization program are free of charge. Patients receiving private stock vaccines, those not provided by the State, are charged a flat rate for the vaccines. Please go to Fees_for_PatientServices or the New Hanover County Fee Policy links for fee information.
What services cannot be billed to Medicaid?
Medicaid will not cover our flat fee services. Flat fee services are private stock vaccines (with the exception of Menactra), completion of the Tuberculosis Screening Form, non-immunization injections (allergy, B12, etc.) and tuberculin skin testing (for documentation purposes – work, school, etc.).
Do you have any free services?
Vaccines provided for children (normal childhood immunizations) and adults (Td boosters and others if criteria is met) provided by the State Immunization Program are free of charge. Testing and treatment for sexually transmitted diseases and tuberculosis (if contact/suspect/case) are also provided free of charge. Patients may also have their blood pressure checked by our nurses at no charge.
Does my income matter?
Fees for Family Planning, Child Health Physicals, Neurology Clinic, Nutrition Counseling (non-WIC, non-Maternal Health), and Psycho-social Counseling are assessed on a sliding fee scale based on the number living in the household and household income (the total income of every individual living in the household regardless of relationship). Proof of income is required at time of registration. Fees may be assessed at 0% to 100% based on the income information provided.
FISCAL
Where do I bring deliveries for the New Hanover County Health Department?
All incoming packages should be brought to the Receiving Office located in the New Hanover County Health Department building by accessing the administration entrance. If you have any questions, please contact the Fiscal Service Technician at (910) 798-6585.
When can I expect payment on my invoice?
All invoices are normally paid within 30 days of receipt, unless different arrangements have been made between the county finance office and the vendor. Please refer to the County Policy link at: PurchasingPolicy, section 7.5 Payment Terms and Vendor Discounts.
How do I become a vendor for the New Hanover County Health Department?
Please contact our fiscal staff at: (910) 798-6585, or (910) 798-6613.
HUMAN RESOURCES REPRESENTATIVE/PERSONNEL
Where can I obtain an application for employment?
How do I get a job at the Health Department?
Are there vacant positions?
Please visit the New Hanover County Human Resources page:
HRMain