Philosophy:               

To develop a culture within New Hanover County Government that fosters an elevated focus on customer service by taking personal ownership through knowledge, communication and training.

Vision:

Empowered employees taking initiative to deliver service and solve problems for the citizens of New Hanover County in an atmosphere of trust.

Core Values:

Respect:  Treating others with courtesy, understanding and consideration.

Integrity:  Being trustworthy and responsible; always doing the right thing - even when no one is  watching.

Service:  Taking ownership of a customer's issue with the intent of reaching a satisfactory conclusion.

Empathy:  Listening with compassion and patience in order to understand the other person and their needs.

Excellence:  Providing customer service by exemplifying New Hanover County's core values.