The Core Values we share as County employees are Respect, Integrity, Service, Empathy and Excellence. With these values we strive to RISE to Excellence with each customer interaction.

To do this, we will foster an elevated customer focus in every employee that is so noticeable our fellow citizens will talk about the great service they consistently receive from every county department.  This elevated customer focus is an organization-wide standard by which all customers come away from contact with us feeling they have been served professionally and respectfully, and that they were our priority.

The Core Values Newsletter is a monthly publication that will explore each of New Hanover County's Core Values.

Core Values Newsletter Respect.pdf

Core Values Newsletter Integrity.pdf