If you have a question about New Hanover County Government and are unable to find the answer, ask Customer Service. If your question is not listed below, please e-mail solutionbox@nhcgov.com.
1. Who do I call for trash pick-up?
In New Hanover County, waste disposal service is provided by several private companies. If you live in the unincorporated area of the county, the best option is to check the yellow pages under Garbage Collection to find the service that best suits your needs.
If you live in the City of Wilmington please call Solid Waste Management at 341-7875.
2. How do I report a possible rabid animal?
Please contact Animal Control Services at 798-7500. If the animal of concern is domestic, Animal Control Services will respond and follow established policies to insure the safety of county citizens. If it is a non-domestic animal, Animal Control Services will respond and contact wildlife damage control personnel. Only wildlife damage control personnel licensed to trap animals can relocate wildlife.
3. Who do I call to report roads in need of repair?
Roads in the unincorporated area of the county are either public or private. In all North Carolina counties,public roads in unincorporated areas are maintained by the North Carolina Department of Transportation. The exception is private roads that have not been handed over to the NCDOT. These roads are maintained by the owner, subdivision or Home Owners Association. To contact the NCDOT please call 341-0500.
Within the Wilmington City limits, the Streets Maintenance Division usually maintains the roads. Their phone number is 341-7879.
4. Who do I call to get a street sign replaced?
If a street name sign (ex. Main Street) has been knocked down or is missing please call the New Hanover County Property Management Department at 798-4330 to have the sign replaced. To have a regulatory or information sign replaced (ex. Yield) please contact NCDOT at 341-0500.
5. What can I do about an unkept yard in the neighborhood?
In New Hanover County, unkept yards may fall under the Nuisance Ordinance. The New Hanover County Sheriff's Department investigates these complaints and will enforce the correction of problems with property owners insure the property is cleaned. They can be contacted at 798-4200. The Zoning Division of the Inspections Department often coordinates investigations with the Sheriff's Department and may also assist with complaints dealing with inoperable vehicles and business use concerns in a residential area. Their phone number is 798-7118. You can read more of the nuisance ordinance by clicking on the following link and going to Chapter 23, Article III.
http://www.municode.com/Resources/gateway.asp?pid=11337&sid=33
6. How do I obtain an Elevation Cerificate?
Elevation Certificates can be obtained from surveyors, however the Zoning Division of the Inspections Department is provided with Elevation Certificates by the builder or contractor when a project is in the flood zone. They are kept on file and may be obtained by contacting them at 798-7118.
If Zoning does not have an Elevation Certificate for your property on file, they can provide a GIS map with flood overlay and do a flood determination letter. If obtaining this information for insurance purposes, this may meet their requirements, but it is dependent on the insurance company.
7. Who should I call about a drainage ditch or for general stormwater concerns?
The Engineering Department can assist with these concerns and can be contacted at 798-7139. In the unincorporated areas of the county, individual property owners are responsible for maintaing streams, creeks, ditches, swales, pipes, culverts, etc. that are on private property. The County does not provide maintenance of drainage ways. To control flooding, the County will enforce the correction of problems with property owners. The Ordinance provides for abatement by the County of Public Nuisances.
If the ditch is located on public land, the North Carolina Departartment of Transportation maintains the area and can be reached at 341-0500. For areas within the Wilmington city limits, please contact Stormwater Services at 343-4777.
8. How do I obtain a noise permit?
New Hanover County does not issue noise permits. At the time the noise ordinance was enacted, county officials believed that there should be no reason to exced the limits of the ordinace thus provided no authorization in the code to do so.
Within the City of Wilmington you can call 343-3630 to obtain a noise permit.