Welcome to New Hanover County Government! Our goal is to ensure every employee demonstrates an elevated customer focus which is so noticeable our fellow citizens will talk about the great service they consistently receive from every County department.
This elevated customer focus is an organization-wide standard by which all customers come away from contact with us feeling they have been served professionally and respectfully, and that they were our priority.
The "Topics" link on the New Hanover County Home Page can quickly direct you to the appropriate county office to address your question or concern. If you cannot find what you are looking for, or need additional assistance, please feel free to contact our Customer Service Assistant, Tracy Dawson, at (910) 798-7174.
If you would like to make a comment or suggestion, you may leave a message in our "Solution Box" voice mail box at (910) 798-7010, or send an e-mail to SolutionBox@nhcgov.com.